Laser hair packages:
We are able to offer great value and speedy laser treatments using industry leaders Alma lasers. Our treatment times are extremely fast and efficient due to the advances in our laser technology with treatment times taking less than 10 minutes and full body treatments less than 60 minutes. On average we treat most clients in less than 30 minutes.
Due to the overwhelming popularity of our discounted laser hair packages, it is imperative that all sessions are attended. By purchasing a course of treatments you are entering into a contract with VGmedispa. If you fail to attend and have not given us 48 hours notice then you forfeit the complete course of treatments. If you are late for your appointment the treatment session will be forfeited and no refund or alternative appointment will be offered.
If for any reason an appointment is postponed/cancelled by us, we will always offer an alternative date. We are unable to offer any refunds on this basis.
All treatments purchased as a course, must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
All tattoos/pigmentation/scars must be fully covered prior to any laser treatments.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. We are unable to guarantee results. You will only be liable for the cost of the initial consultation, where applicable.
VGmedispa endeavors to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at VGmedispa, you are entitled to lodge a complaint, either verbally, by telephone or in writing.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive either an email or telephone call within 10 days of lodging the complaint that an investigation into the matter is under way.
During the course of the investigation, VGmedispa may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s Medical Director will review your case.
If the complaint cannot be resolved locally, the matter will be referred to the appropriate Director at VGmedispa.
If you are dissatisfied with the results of this process and the final response, which will be in writing, you have recourse to independent external adjudication. To obtain this you need to write to the Independent External Adjudication Secretariat (IHAS) within 25 working days of receiving the Investigating Director's final letter.